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Sales
Help with orders & invoice matters.
How to create a return and restock items
How to create a return and restock items Create a quick order. Add item and change quantity to -ve value. Select PICKUP as a shipping method. Click Proceed and Invoice  Step 1: Go into Order View page. Click on the Action button and select "Cancel an
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Create a quick sale order
**Step 1: ** Go to Sales > Quick Order **Step 2: ** You can choose to use existing customer details or enter new customer details for Billing and Delivery Address. Option 1: Search existing customer using company or name ![](https://storage.crisp.chat/users/he
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How to mark order as processing?
To mark the order as processing, you do so by generate an invoice for the order. Go to the order's view page. Click "Generate Invoice". Click "Confirm". The status of the oder will be changed to Processing
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How to edit order's addresses?
Step 1: Go to order's view page Click on "Edit" button on the right of Billing Address or Delivery Address Step 2: Make your changes and click on "Save Address"
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How to hold an order?
Hold an Order Sales -> Sales Orders Go into Order View page Select "Hold" from "Status" dropdown Un-Hold an Order Sales->Sales Orders. Go into Order View page. Select "Un-Hold" from "Status" dropdown. When order is on-hold: You will not be able to include the order in a manifest. All parcels created for the order will be marked as "hold".
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How to verify sales orders?
Verify Sales Orders address and approve the order. **Step 1: ** Go to Sales > Search Order Step 2: Click on "To Review" tab to view all orders that need to verify. Step 3: Check the "Reaso
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How to export sale order?
How to export sale order? Step 1: Go to Sales > Search Orders Step 2: Use search filter to search for orders you want to export. Step 3: Option 1: Export selected orders only Select order you want to export. Go to Export > Selecte
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How to force complete order?
How to force complete order? Step 1: Go to Sales->Sales Orders Step 2: Search for the order you want to force complete Click on the Order number to view Sales Order Step 3: Click on "Action" button on top right Select "Force Complete"
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How to set default channel for quick order?
How to set default channel for quick order? **Step 1: ** Go to Settings Click on "Sales Settings" **Step 2: Browse to "Quick Order Settings" section Select the channel from "Default Quick Order Channel" dropdown Click "Save" ![](https://storage.cr
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Create quick order with auto pick
Auto picked products from primary location after quick order created **Step 1: ** Go to Sales -> Quick Order Step 2: Select customer and items Select customer by using search customer Select item by scan barcode or enter SKU Step 3:
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