Common Shopify errors and solutions

How to fix variant image upload issue to Shopify?

Shopify API Exception:Fulfillment xxxxxxxxxx base: All line items must be stocked at the same location

How to fix variant image upload issue to Shopify?

Issue

Different variant image show at Shopify product page.

Cause

Using the same image file name for variant item.

How to fix

Check if you are using the same image file name for your variant products.
If images name are same, then rename the image file.
Delete the copy at Ricemill, and re-upload the image file (after rename) to Ricemill again.
Upload to Shopify again.

Shopify API Exception:Fulfillment xxxxxxxxxx base: All line items must be stocked at the same location

Other similar errors

None of the items are stocked at the new location.
None of the items are stocked at the same location.

Cause

The Shopify Location mapped in Ricemill is not enabled for the SKU.
Ricemill attempts to fulfil the order using the mapped location but fails because at least one of the order's products is not assigned to the mapped location in Shopify.

How to fix

In Ricemill

Go to Integrations
Click on "Setting" (Gear icon)
Verify if the location mapped is correct.



In Shopify

Go to your shopify's admin
Open the product page
Under Inventory section, click the Edit Locations



Select the location that is mapped in Ricemill and click save.



After you've done the above steps, you can re-queue the shipment upload to Shopify.

In Ricemill

Open up the order
Select Parcels tab
Click "Shipment Queue"
Ricemill will attempt to upload the shipment to Shopify on next sync.

Was this article helpful?
Cancel
Thank you!